Orders FAQ
We usually accept orders made over the phone, in person, email or social media, depending on product availability of course.
For large orders involving a large number of a certain product, we kindly ask that you order at least a couple of days in advance, so that we may have time to make enough of said product for your order.
For orders with values of or above £20, we kindly ask that you come in and prepay your order, at any time but by the day before at the latest.
For orders with value below £20, we can accept orders without prepayment, however we ask that you pickup your order 2 hours before closing time at the latest. So by 3pm on weekdays, and 1pm on Saturday. If uncollected, we will try to contact you, and if we cannot get in contact with you we may release the products from their reserved status.
Saturday Orders: It is also worth noting that Saturday is our busiest day of the week, any orders for Saturdays we ask that you let us know the day before at the latest to avoid any disappointment, as on the day our staff is very busy, therefore we may be unable to pickup the phone and not see orders submitted online in time before our products are sold out.
We also kindly ask you to contact us as soon as possible if you are unable to pickup your order or changed your mind, thank you!
Cake Orders
We also offer cakes made to order for events such as birthdays, anniversaries, etc. Personally handmade by our co-founder Marta, who is also a master confectioner, and Kriszti, our wonderful senior confectioner.
If you’d like to order a cake from us, we ask you to please contact us a week in advance before your event, to allow enough time for planning and creating. You can contact us via email, social media, phone or in person.
Orders are also subject to both ingredient and staff availability.
After discussion and planning, we kindly ask for a 50% deposit at the time of your order, please come in to our store to complete this with our staff who are more than happy to help you.
We offer cakes in sizes of 6 inch, 8 inch or 10 inch. They can be rectangular or classic circular. You can choose from any of our classic cake types and flavours that are available in store, as well as other classic cakes such as Victoria Sponge*. For anything else, please contact us to discuss.
Approximate pricing:
6 inch (6 slices) - from £55
8 inch (8 slices) - from £70
10 inch (12 slices) - from £105
*Victoria Sponge Cake starts from £35 for a 6-inch cake.
Prices vary depending on cake type, due to varying cream types also. For cakes involving nuts, such as carrot cake and pistachio-chocolate cake, there is an additional £5 cost to reflect the cost of these nuts.
Our prices for cakes, and anything else we proudly produce, reflect the high quality, real ingredients that we use, and the time and effort our highly trained and experienced staff spend on making something really special for our greatly valued customers.